Shipping & Returns Policy

Shipping Policy

Processing Time

Please keep in mind that there are some items that will take up to 2 weeks for shipping.  You will be notified at check out on shipping times.

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Rates

We offer various shipping options at checkout. Shipping costs are calculated based on your location and the weight of your order.

Delivery Times

Delivery times vary depending on your location and selected shipping method. Standard shipping typically takes 5-7 business days within the continental United States.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Returns Policy

Return Window

We accept returns within 30 days of delivery for most items in new, unused condition with original packaging and tags attached.

How to Initiate a Return

To start a return, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days.

Non-Returnable Items

For health and safety reasons, certain items such as opened pet food, treats, or hygiene products cannot be returned unless defective.

Exchanges

If you need to exchange an item for a different size or product, please contact us to arrange the exchange.

Contact Us

If you have any questions about our shipping or returns policy, please don't hesitate to reach out to our customer service team.