Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1-3 business days. Standard shipping takes 5-7 business days within the continental United States. Expedited options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. International shipping times vary by location, and customers are responsible for any customs fees or import duties.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage. We'll arrange a replacement or refund as quickly as possible.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for most items in new, unused condition with original packaging and tags attached. Please see our Shipping & Returns Policy for full details.

How do I start a return?

Contact our customer service team with your order number and reason for return. We'll provide return instructions and authorization.

Can I exchange an item?

Yes! Contact us to arrange an exchange for a different size or product. We're happy to help you find the perfect item for your pet.

Are there items that can't be returned?

For health and safety reasons, opened pet food, treats, or hygiene products cannot be returned unless defective.

Orders & Payment

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot make changes.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processing to protect your information.

Products & Inventory

Are your products safe for my pet?

We carefully curate our product selection to offer quality pet supplies and accessories. Always check product descriptions and consult your veterinarian if you have specific concerns about your pet's needs.

What if an item is out of stock?

Out-of-stock items will show as unavailable on the product page. You can check back later or contact us to inquire about restocking timelines.

Do you offer bulk or wholesale pricing?

For bulk or wholesale inquiries, please contact our customer service team to discuss your needs.

Account & Support

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.

How do I contact customer service?

You can reach our customer service team through the contact information provided on our website. We're here to help!

What are your customer service hours?

Our team is available Monday through Friday during business hours. We respond to all inquiries as quickly as possible.